Pendant with glass tubes in different length 178

We ship worldwide.

How much is the shipping?

Throughout the European Union it is free of charge.

To countries outside of EU we charge 10% of the total costs for shipping, packaging and admin. costs.

For remote destination where shipping costs cannot be calculated in advance, please contact us at checkout for exact shipping costs.

How long does it take for my order to arrive?

The production time is 4-6 weeks, and only then can we start the delivery process by courier service.

Delivery times vary depending on the destination. Within the European Union, orders typically arrive within 5-7 working days from the dispatch date. For destinations outside the EU, customers can expect their orders to arrive within 8-12 working days.

How can I track my package?

It is not yet possible to provide specific package tracking, but we are working on making an internal parcel tracking system available as soon as possible. For the time being, we always send you emails about changes in your order status, so you can follow the status of your order at the moment.

Where can I find the refund and exchange policy?

You can find it on the terms and conditions page.

What should I do if I received a faulty or damaged product?

In this case, please contact our customer service as soon as possible.

What kind of guarantee do you offer for your products?

The lamps manufactured by Patinás Lamp Kft. undergo strict quality control.

Upon completion all results are documented with photos and order number. If the customer detects a defect after receiving the product, he is obliged to send the notice to sales@patinas.hu  e-mail address.

Error reports will only be accepted for 15 business days upon receipt.

We will not be able to accept complaints after the expiry date. We are not responsible for any damage or possible discoloration of lamps stored in inappropriate place after receipt (especially in humid places or on construction sites).

Defects caused from improper storage will be corrected and returned for an additional fee. Patinás Lampa Kft. shall not be liable for damage, glass breakage or contamination resulting from unprofessional installation. It says what is not covered by the warranty,

A 10-year warranty is granted on sockets and cables within the luminaire.

We grant a 5-year warranty on the surface (finish) of the metal parts, if the lamp was purchased with top layer of varnish.

Discoloration in case of unvarnished lamps are not a subject to the warranty.

A 2 year warranty is granted for all light sources (led stripes and drivers and G9 light sources).

In case of glass breakage we guarantee the delivery the same type of glass within 10 years of purchase at the current commercial price.