faq

You can find these lighting categories in our webshop:

ceiling fittings
chandeliers
floor lamps
glass shade
pendants
picture lights
spot lights
table lamps
wall lights

Intended Use: Determine the lamp’s purpose. For example, a table lamp may be ideal for reading or working, while a ceiling lamp could provide general lighting for a room.

Space and Design: Consider the style and design that fits your home or the specific room’s ambiance. For instance, a wall lamp might serve as a decorative element, while a table lamp could be more practical.

Light Source: Note the type of light each lamp offers. Some provide direct, focused light, while others emit diffused or ambient light. This depends on the room’s function and lighting needs.

Size and Placement: Take into account the lamp’s size and where it will be placed. For instance, a ceiling lamp might be positioned in the center of a room, while a wall lamp will be mounted on a wall.

Material and Quality: Material and quality matter. Consider what the lamp is made of and how durable or easy to maintain it is.

Energy Efficiency: If energy efficiency is important, consider choosing lamps that are energy-saving or LED.

Based on these considerations, reflect on how each type of lamp fits into these categories and which one best suits your intended use and requirements. The online shop often provides additional information, specifications, and descriptions to aid in your decision-making process.

In some cases it is possible. Please contact us for individual requests.

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Our lamps are available in 3 different styles: modern, art deco, classic.

The majority of the products in our webshop is made of brass, some are made of iron or crystals.

You can find this information on each product page.

Petitot wall lights
Hexxa wall lights
Manhattan spot lights

You can find the different categories on the products page or on the footer.

We always inform our customers about our current promotions by email.

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The customer has the opportunity to choose or order from the products of the store, which products are available in several colors, i.e. variations. By clicking on the selected product, the customer can view its more detailed description. If you intend to purchase, after selecting the color of  the product, you place the product you want to buy into a virtual basket by pressing the “Add to basket” button. In  the Cart you will find the products added to the basket during the purchase and the total amount of the invoice. Here you can check the correctness of your order, especially prices and quantities, which can be modified and corrected as required. The cart automatically calculates the total amount of the order.

If you think the quantity of products in your cart is correct, you have checked the total amount and decided that you want to buy them, simply click on the “Proceed to checkout” button. In our store you have the opportunity to make purchases without registration, so you have three options:

1. whether you want to log in as an already registered customer
2. wants to register as a new customer
3. You may want to buy without registration

If you have previously made a purchase in our store, please enter the e-mail address and password provided during the previous registration. If you want to register as a new customer, first tick  the “Create Patinas Lighting shopping account” checkbox, then enter your purchase data, which will be stored in the system, and you only need to log in the next time you make a purchase. For purchases without registration, enter your billing and shipping address. In the next step, choose the shipping method that suits you:

1. Shipping

Next,  you will need to choose a payment method that suits you:

1. bank transfer – (when placing your order, we will notify you by email that your order has been placed in “pending status”, as soon as the transferred amount arrives in our bank account, your order will be activated and we will provide you with any necessary additional information by email)
2. Online credit card payment (stripe)

If you agree with the contents of the order, click on the  “Complete order” button to send the order.

By clicking on the selected product, the customer can view its more detailed description. If you intend to purchase, after selecting the color of  the product, you place the product you want to buy into a virtual basket by pressing the “Add to basket” button.

Bank transfer – (when placing your order, we will notify you by email that your order has been placed in “pending status”, as soon as the transferred amount arrives in our bank account, your order will be activated and we will provide you with any necessary additional information by email)

Online credit card payment (via stripe)

Please note that light installation boxes are needed, especially in case of wall lights and spot lights.

Shiny brass (polished brass), matt brass (brushed brass), antique, shiny nickel and matt nickel. Nickel has a surcharge of 15%, antique 5%.

Antique: is a result of a chemical treatment process this light brown finish recreates the splendour of a time long past.

Shiny brass: as the lamp is polished as opposed to varnished Patinas polished brass lamps will slightly darken over the years (this depends on the humidity of the space – roughly 5-10 years).

Matt brass: an elegant golden colour, this brushed and polished brass surface offers a touch of class to any interior wall which it adorns.

Shiny nickel: the brass lamp is nickeled to give that bright clean feeling.

Matt nickel: refined low-key silver colour, the polished (shiny) nickel surface is brushed allowing for a softer more gentle look to create an understated ambience.

Yes, we can make the rod or the chain shorter or longer, depending on the height of the ceiling. When deciding please consider the height of the inhabitants and if the lamp is going to be suspended above a dining table.

Yes, we do. Feel free to contact us with your requirements.

Yes, depending on the size of the holder (6, 8, 20, 25,30 cm) you can choose from the shades on stock.

The majority of the shades are on stock which you can buy in our webshop.

Yes, but you should put it in places where it is out of reach of water.

Yes, as our lamps are decorative and not technical lamps they are primarily planned for standard use. In case you wish to use yours in alternative environment kindly share all technical information and directives of the place of implementation before order.

We do not take responsibility on damage of the lamps if not used properly.

Our lamps have E14, E27 and GU9 sockets fit for led filament bulbs. On request we can make also US standard sockets. Some of our lamps are delivered with light sources.

You must not clean our lamps with any kind of detergent. The glasses may be cleaned with a washing up liquid just as common glasses.

When installing the lights please use the enclosed cotton gloves otherwise your installer might leave finger prints which are hard to clan after some time.

Please remember to take care of your lamps, they need regular maintenance; dust should be

The glass shades are mouth blown, little bubbles do not lower the quality of this glassware.

We ship worldwide

Throughout the European Union it is free of charge.

To countries outside of EU we charge 10% of the total costs for shipping, packaging and admin. costs.

For remote destination where shipping costs cannot be calculated in advance, please contact us at checkout for exact shipping costs.

The production time is 4-6 weeks, and only then can we start the delivery process by courier service.

Delivery times vary depending on the destination. Within the European Union, orders typically arrive within 5-7 working days from the dispatch date. For destinations outside the EU, customers can expect their orders to arrive within 8-12 working days.

It is not yet possible to provide specific package tracking, but we are working on making an internal parcel tracking system available as soon as possible. For the time being, we always send you emails about changes in your order status, so you can follow the status of your order at the moment.

You can find it on the terms and conditions page.

In this case, please contact our customer service as soon as possible.

Contact

The lamps manufactured by Patinás Lamp Kft. undergo strict quality control.

Upon completion all results are documented with photos and order number. If the customer detects a defect after receiving the product, he is obliged to send the notice to patinas2patinas.hu  e-mail address.

Error reports will only be accepted for 15 business days upon receipt.

We will not be able to accept complaints after the expiry date. We are not responsible for any damage or possible discoloration of lamps stored in inappropriate place after receipt (especially in humid places or on construction sites).

Defects caused from improper storage will be corrected and returned for an additional fee. Patinás Lampa Kft. shall not be liable for damage, glass breakage or contamination resulting from unprofessional installation. It says what is not covered by the warranty,

A 10-year warranty is granted on sockets and cables within the luminaire.

We grant a 5-year warranty on the surface (finish) of the metal parts, if the lamp was purchased with top layer of varnish.

Discoloration in case of unvarnished lamps are not a subject to the warranty.

A 2 year warranty is granted for all light sources (led stripes and drivers and G9 light sources).

In case of glass breakage we guarantee the delivery the same type of glass within 10 years of purchase at the current commercial price.

You can create a user account after you have compiled your order and added the products to your cart. After that, clicking on the “Proceed to checkout” button will take you to the checkout page. On the checkout page, you have the option to register a new account or log in to an existing account.

On the professional area page, you can log in to your existing account by clicking on the “LOGIN” button.

Besides that on the checkout page, you have the option to log in to your existing account.

On the “My account” page” you can change your shipping and billing information under the Addresses tab. Under the Account details tab, you can change your account information.

If you have forgotten your password, clicking on the “LOGIN”  button on the professional area page  will pop up a window where you can request a new password by clicking on “Lost your password? “.

You can subscribe to our newsletter on this page:

Newsletter

At the bottom of each email there is an unsubscribe button. By clicking on this button, you can immediately unsubscribe from our newsletter.

We haven’t implemented a loyalty system yet, and no points are awarded for purchases.

We plan to introduce some kind of loyalty system in the future, but we cannot say when.

On each product page, there is an Add to wishlist button below the Add to basket button. By clicking on this, you can add the product to your wish list, which you can quickly access at any time by clicking on the heart icon in the upper right corner with one click. Products you’ve added to your wish list are remembered.

Our webshop takes several measures for data protection:

SSL/TLS encryption: Our webshop uses the HTTPS protocol, encrypting data transmission between the browser and the server, thereby preventing unauthorized access to data.

Privacy policies: You can find our privacy policies on the following page, detailing what data we collect, how we use this data, and the rights customers have regarding their data management.

Two-factor authentication: During purchases, two-factor authentication enhances security, requiring additional verification steps beyond providing user card details, such as entering a verification code received via SMS.

Data security measures: Efforts to safeguard data, including firewalls, regular security checks and updates, and routine data backups, all contribute to our data protection.

It’s important for our webshop to pay proper attention to data protection and handle customer data in compliance with regulations. We believe that data protection measures and policies are crucial in fostering trust and establishing long-term customer relationships.

SSL/TLS encryption: Our webshop uses the HTTPS protocol, encrypting data transmission between the browser and the server, thereby preventing unauthorized access to data.

You can find our privacy policies on the following page, detailing what data we collect, how we use this data, and the rights customers have regarding their data management.

All of our customers data will be treated confidentially and will not be disclosed to third parties.

On this page you can find a detailed description of exactly what cookies are used for.

You can’t do this manually.

If you would like to delete your account, please contact us using the contact details provided.

You can reach us at any time from Monday to Thursday from 9:00 am to 5:00 pm and on Friday from 9:00 am to 3:00 pm.

Email: sales@patinas.hu

Phone number: +36 20 574 5145

You can reach us at any time from Monday to Thursday from 9:00 am to 5:00 pm and on Friday from 9:00 am to 3:00 pm.

Email: patinas2@patinas.hu

Phone number: +36 20 574 5145

On the professional area page, fill out the form. For further information, we will contact you shortly after filling out the form at one of the contact details provided.

Our partners receive a unique coupon code that they can use to get a fixed percentage discount on the total amount on all their orders, including shipping costs.

It is worth applying to become a partner, as we can provide up to 50% discount on the price of our products.

In case of large volume orders, place your order in the same way as before. The ordering process will not be affected by the quantity of products ordered.

If you have any questions, please contact us.

Of course, it is also possible to produce custom sizes if the dimensions specified for the products are not suitable.

In case of individual request, we can change the specified dimensions to a certain extent. However, in this case, be sure to contact us and do not place an order.

We can only guarantee individually requested dimensions if we consult in advance by email or phone before placing the order.